Everything is broken and no one cares

Everything is broken and no one cares

This post from Dear Apple is just so true, and so clearly on topic for Grenouille Bouillie!

Have we reached the point in complexity where we can’t make good quality products anymore? Or is that some kind of strategic choice?

The original post is mostly about Apple products, but the same is true with Linux, with Android, with Windows.

Here is my own list of additional bugs, focusing on those that can easily be reproduced:

  1. Open a file named X in any of the new Apple applications, those without Save As. Open another file named Y. Save Y as X. Beachball. For every application. Worse yet, since applications often remember which windows were open, you get the beachball again when you reopen the application. It takes another force quit for the application to (fortunately) offer to not reopen the windows.
  2. A relatively well known one now: Type F i l e : / / / in practically any OSX application. Without the spaces. Hang or assert depending on your luck.
  3. Use a stereoscopic application like Tao Presentations (http://www.taodyne.com). Activate stereoscopy. Switch spaces or unplug an external monitor. Kernel panic or hang to be expected. Go tell to your customers that the kernel panic is Apple’s fault, not ours…
  4. If you backup over the network, set your computer to sleep after say 1 hour while on power. Change your disk enough that the backup takes more than one hour. Backup disk will come up as corrupt after a couple of days, and OSX will suggest you start a new one (and the cycle will repeat).
  5. Use the “Share” button. It takes forever to show up the window (like 2-3 seconds in general on my 2.6GHz quad-core i7 with 8GB of RAM). Since what I type generally begins with an uppercase letter, I usually prepare myself by having the finger on the shift key. But to that stupid animation framework, “shift” means “slow animation down so that Steve can demo it”. Steve is dead, but the “shift” behavior is still there.

I’ll keep updating this list as more come to mind. Add your own favorite bugs in the comments.

First update (Feb 13, 2013):

  1. Safari often fails to refresh various portions of the screen. Visible in particular when used in combination with Redmine. This used to be very annoying, but it has gotten much better in more recent updates of Safari.
  2. iTunes 11 no longer has Coverflow. It was a neat way to navigate in your music, which wasn’t even the default, why remove it?
  3. Valgrind on OSX 10.8 is completely broken. I have no idea what’s wrong, but it’s a pretty useful tool for developers, and Apple has nothing in its own development tools that is even remotely close.
  4. “Detect displays” is gone, both from the Monitors control panel and from the Monitors menu icon. Combine that with the fact that OSX 10.8, unlike its predecessors, sometimes totally fails to detect that you unplug a monitor. And you find yourself with windows stuck on a screen that is no longer there…
  5. That little Monitor menu icon used to be quite handy, e.g. to select the right resolution when connecting to an external projector for the first time. Now, it’s entirely useless. It only offers mirroring, fails to show up 90% of the time when there is a possibility to do mirroring, shows up when mirroring is impossible (e.g. after you disconnected the projector). It used to be working and useful, it’s now broken and useless. What’s not to love?
  6. Contacts used to have a way for me to format phone numbers the way I like. That’s gone. Now I have to accept the (broken) way it formats all phone numbers for me.
  7. I used to be able to sync between iPhone and Contacts relatively reliably. Now, if there’s a way to remove a phone number, I’ve not found it. Old numbers I removed keep reappearing at the next sync, ensuring that I never know which of the 2, 3 or 4 phone numbers I have is the not dead one.
  8. Still in Contacts, putting Facebook e-mail addresses as the first choice for my contacts? No thanks, it was heinous enough that Facebook replaced all genuine email addresses with @facebook.com aliases. But having that as the first one that pops up is really annoying.
  9. Now fixed, but in the early 10.8, connecting a wired network when I also had Wifi on the same network would not give me higher speed. It would just drop all network connectivity.

Updated February 28th after restoring a machine following a serious problem:

  1. Time machine restores are only good if your target disk is at least as big. But with Apple’s recent move to SSD, this may no longer be affordable to you. In my case, I’d like to squeeze 1TB of data into 512G. Time machine does not give me the level of fine-grained control I’d need to restore what I really need. So I need to try and do it manually, which is a real pain.
  2. Calendar sync is a real mess. Restoring calendars from a backup is worse.
  3. Spaces? Where are my good old spaces? Why is it I had spaces on the original machine, no longer have them, and find myself unable to say “I want 6 spaces” or to setup keyboard shortcuts for them as they used to be.

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