Archive

Archive for the ‘Sociology’ Category

La SNCF en flagrant délit d’IP-tracking

La SNCF augmente son prix de 41% en deux minutes

La SNCF augmente son prix de 41% en deux minutes

La SNCF affirme ne pas pratiquer l’IP tracking, J’ai du mal à y croire.

Il y a quelques minutes, ma femme va sur le site Voyages SNCF, et demande un billet Paris-Antibes. Prix du billet: 80€. “Attention, dernières places à ce prix”, bien sûr. Mais à un moment, elle fait une erreur, et décide de refaire une recherche sur le même site. Le même billet passe soudainement à 113€.

Je fais un essai depuis un autre navigateur, puis depuis une autre machine dans la même maison (donc même adresse IP depuis l’extérieur). Le billet reste coincé à 113€.

Mais, histoire de vérifier si les billets à 80€ ont vraiment été épuisés (la théorie du blog de la SNCF ci-dessus), je décide de passer par mon smartphone en 3G. Du coup, forcément, changement d’adresse IP. Et là, surprise (pas vraiment, en fait), je retrouve le billet à 80€. Que j’achète.

Le billet acheté: 80€ seulement !

Le billet acheté: 80€

Alor, si la SNCF ne fait pas d’IP tracking, pourquoi ce que je viens de décrire se passe à chaque fois? Ce phénomène ne peut pas s’expliquer par l’épuisement des billets à un certain palier de tarif; parce que les prix affichés sur un même ordinateur dépendent de l’IP utilisée !

Paul Graham recommends doing things that don’t scale

As usual, Paul Graham writes an interesting piece about startups. He recommends doing things that don’t scale. Thinking like a big company is a sure way to fail. It’s a reassuring piece for the startup creator that I am, because at Taodyne, we are indeed in this phase where you do everything yourself and you’d need 48 hours a day to do the basics. Good to know that the solution to this problem is to keep working.

Connect this to the survivor bias. This is a very serious cognitive bias, which makes us look only at the survivors, at the planes who return from combat, at the successful entrepreneurs. Because we don’t look at the dead startups or planes that were shot down, we build our statistics on a biased sample. As a result, we make incorrect assumptions. For example, if the planes that return have mostly been shot in the tail and wings, you might deduce that this is where planes are being shot at, so that’s the parts you need to protect, when in reality what this proves is that these are the parts that don’t prevent a plane from returning when shot. Very useful.

Last interesting link of the day is the discussion about bullying on the Linux Kernel Mailing List (LKML). Sarah Sharp, a female Intel engineer, stands up to Linus Torvalds and asks him to stop verbal abuse. It’s an interesting conflict between very smart people. To me, there’s a lot of cultural difference at play here (one of the main topics of Grenouille Bouillie). For example, I learned from Torvalds what Management by Perkele means. On one side, it’s legitimate for Sarah to explain that she is offended by Linus’ behavior. On the other hand, it’s legitimate for Linus to keep doing what works.

Sarah reminds me of a very good friend of mine and former colleague, Karen Noel, a very sharp engineer who joined me on the HPVM project and taught me everything I forgot about VMS. Like Sarah, Karen was willing to stand up her ground while remaining very polite.

Everything is broken and no one cares

February 10, 2013 1 comment

Everything is broken and no one cares

This post from Dear Apple is just so true, and so clearly on topic for Grenouille Bouillie!

Have we reached the point in complexity where we can’t make good quality products anymore? Or is that some kind of strategic choice?

The original post is mostly about Apple products, but the same is true with Linux, with Android, with Windows.

Here is my own list of additional bugs, focusing on those that can easily be reproduced:

  1. Open a file named X in any of the new Apple applications, those without Save As. Open another file named Y. Save Y as X. Beachball. For every application. Worse yet, since applications often remember which windows were open, you get the beachball again when you reopen the application. It takes another force quit for the application to (fortunately) offer to not reopen the windows.
  2. A relatively well known one now: Type F i l e : / / / in practically any OSX application. Without the spaces. Hang or assert depending on your luck.
  3. Use a stereoscopic application like Tao Presentations (http://www.taodyne.com). Activate stereoscopy. Switch spaces or unplug an external monitor. Kernel panic or hang to be expected. Go tell to your customers that the kernel panic is Apple’s fault, not ours…
  4. If you backup over the network, set your computer to sleep after say 1 hour while on power. Change your disk enough that the backup takes more than one hour. Backup disk will come up as corrupt after a couple of days, and OSX will suggest you start a new one (and the cycle will repeat).
  5. Use the “Share” button. It takes forever to show up the window (like 2-3 seconds in general on my 2.6GHz quad-core i7 with 8GB of RAM). Since what I type generally begins with an uppercase letter, I usually prepare myself by having the finger on the shift key. But to that stupid animation framework, “shift” means “slow animation down so that Steve can demo it”. Steve is dead, but the “shift” behavior is still there.

I’ll keep updating this list as more come to mind. Add your own favorite bugs in the comments.

First update (Feb 13, 2013):

  1. Safari often fails to refresh various portions of the screen. Visible in particular when used in combination with Redmine. This used to be very annoying, but it has gotten much better in more recent updates of Safari.
  2. iTunes 11 no longer has Coverflow. It was a neat way to navigate in your music, which wasn’t even the default, why remove it?
  3. Valgrind on OSX 10.8 is completely broken. I have no idea what’s wrong, but it’s a pretty useful tool for developers, and Apple has nothing in its own development tools that is even remotely close.
  4. “Detect displays” is gone, both from the Monitors control panel and from the Monitors menu icon. Combine that with the fact that OSX 10.8, unlike its predecessors, sometimes totally fails to detect that you unplug a monitor. And you find yourself with windows stuck on a screen that is no longer there…
  5. That little Monitor menu icon used to be quite handy, e.g. to select the right resolution when connecting to an external projector for the first time. Now, it’s entirely useless. It only offers mirroring, fails to show up 90% of the time when there is a possibility to do mirroring, shows up when mirroring is impossible (e.g. after you disconnected the projector). It used to be working and useful, it’s now broken and useless. What’s not to love?
  6. Contacts used to have a way for me to format phone numbers the way I like. That’s gone. Now I have to accept the (broken) way it formats all phone numbers for me.
  7. I used to be able to sync between iPhone and Contacts relatively reliably. Now, if there’s a way to remove a phone number, I’ve not found it. Old numbers I removed keep reappearing at the next sync, ensuring that I never know which of the 2, 3 or 4 phone numbers I have is the not dead one.
  8. Still in Contacts, putting Facebook e-mail addresses as the first choice for my contacts? No thanks, it was heinous enough that Facebook replaced all genuine email addresses with @facebook.com aliases. But having that as the first one that pops up is really annoying.
  9. Now fixed, but in the early 10.8, connecting a wired network when I also had Wifi on the same network would not give me higher speed. It would just drop all network connectivity.

Updated February 28th after restoring a machine following a serious problem:

  1. Time machine restores are only good if your target disk is at least as big. But with Apple’s recent move to SSD, this may no longer be affordable to you. In my case, I’d like to squeeze 1TB of data into 512G. Time machine does not give me the level of fine-grained control I’d need to restore what I really need. So I need to try and do it manually, which is a real pain.
  2. Calendar sync is a real mess. Restoring calendars from a backup is worse.
  3. Spaces? Where are my good old spaces? Why is it I had spaces on the original machine, no longer have them, and find myself unable to say “I want 6 spaces” or to setup keyboard shortcuts for them as they used to be.

When Google oversteps its authority

Recently, a user of Tao Presentations informed us that Google Chrome displayed a dire warning after he downloaded our software: “Tao Presentations may be malicious software”. Uh oh, for the average Joe, that’s a big no-no.

Google locks out “unapproved” programs

It’s not just us. Recently, I tried to download some of the amazing demos created by Iñigo Quilez. Same thing. Seriously, a 4K exe that manages to display a complete mountain? And Google Chrome would have me believe that there’s room in there for “malicious software”? Get real.

Now, it took me quite a while to find a solution to this problem. Apparently, you just need to record your site in Google’s Webmaster tools, and after scanning your site and ensuring (I assume) that there’s no known virus signature in the files, things should improve.

I still find this really annoying that a browser vendor would, by default, tag unknown files as “malicious”. Who are they to make this judgment call?

Why didn’t Google implement a real solution?

Shouldn’t they instead have something a little more sophisticated, that actually detects malicious signatures? You know, like a real anti-virus? Don’t tell me that Google doesn’t have smart enough engineers to write an in-browser anti-virus that doesn’t completely suck.

Nah, instead they went the easy route: anything that we don’t know is malicious. And we tell your users so.

I used to be a big fan of Chrome. Not anymore. Because of this single issue. I think this demonstrate an incredibly stupid arrogance and lack of technical diligence on Google’s part.

Google overstepped its authority and took advantage of their weight. Let’s not get used to it.

Moi Président de PME

Quel “président” j’aimerais être?

Un président de PME qui, d’abord, respecte la France, qui l’aime. Je suis le président d’une petite société, je ne peux être que président de pratiquement rien, chef de rien, mais en définitive responsable de tout.

Moi, président de PME, je ne suis même pas le chef d’une minorité. Je n’ai pas le temps de recevoir qui que ce soit parce que je travaille soir et week-ends.

Moi, président de PME, j’ai à traiter avec des investisseurs, pas à polémiquer de savoir si on les appelle associés ou collaborateurs.

Moi, président de PME, je participe à toutes sortes de collectes de fond parce que que je n’ai pas l’option du déficit budgétaire.

Moi, président de PME, je fais fonctionner la boîte de façon indépendante, mais j’ai des compte à rendre si j’agis contre l’avis de mon “conseil d’administration” (ou ce qui en tient lieu dans une SAS).

Moi, président de PME, je n’ai pas la prétention de nommer des directeurs, je sais très bien que c’est par leur indépendance d’esprit et leur initiative qu’ils ont mérité ce titre

Moi, président de PME, je fais en sorte que mon comportement soit à chaque instant exemplaire, tout en ayant une conscience plus aigue que jamais de mes propres limites.

Moi, président de PME, ce n’est pas de gaité de coeur que j’ai un statut très peu protégé, sachant très bien que si mes actions venaient à être contestées, aucun magistrat n’hésiterait jamais à me convoquer.

Moi, président de PME, j’ai constitué une équipe paritaire, avec autant de femmes que d’hommes dans la mesure où on peut le faire dans une équipe de cinq. Et alors?

Moi, président de PME, je suis soumis tout comme mes investisseurs à un code de déontologie qui interdit tout conflit d’intérêts. Là encore, et alors?

Moi, président de PME, je constate que mes associés ne cumulent rien, sinon les heures de travail mal payées, car on peut considérer qu’à partir de 70h par semaine, on se consacre plus que pleinement à sa tâche.

Moi, président de PME, j’aimerais bien voir un peu de décentralisation, j’aimerais bien qu’on donne aux forces vives locales que sont les PMEs un nouveau souffle, qu’on tire parti de leurs compétences, qu’on leur accorde un peu de liberté.

Moi, président de PME, j’aimerais bien grossir assez pour avoir des partenaires sociaux ou consacrer du temps aux associations professionnelles. Je préférerais quelques discussions régulières à des lois imposées sans négociation.

Moi, président de PME, je me contenterais bien d’un petit débat. On a évoqué la taxation du capital, et il est légitime qu’il puisse y avoir sur ces questions là un débat citoyen.

Moi, président de PME, je suis soumis à la proportionnelle face à mes actionnaires, et ce n’est pas en 2017, c’est dès maintenant que l’ensemble de leurs sensibilités est représentée.

Moi, président de PME, je suis la tête dans le guidon, avec toute la hauteur de vue qui va avec. J’aimerais bien fixer de grandes orientations, de grandes impulsions, mais en même temps, je dois m’occuper de tout et je dois avoir toujours le souci de la proximité avec les clients.

J’aurais bien aimé une vie un peu plus normale, mais rien n’est normal quand on est président de PME. Etre président, c’est pas si facile. Notre monde traverse une crise majeure, en tous cas la France. Mais on peut encore réussir à se fâcher avec l’Europe. On peut encore créer plein de conflits en se montant les uns contre les autres ou en se disputant sur l’environnement Bien sûr qu’un président doit avoir une réponse toute prête qui prenne de haut ses sujets: “je n’aime pas les riches“, ça suffit largement à montrer qu’on est proche du peuple, qu’on est capable de comprendre toute la complexité de réalité économique et sociale en France.

Cela dit, moi, président de PME, j’aimerais bien qu’on laisse nos investisseurs tranquilles. Ca serait déjà pas mal comme changement tout de suite.

Et si vous ne comprenez pas pourquoi je dis ça:

(Mis à jour pour utiliser le terme de PME, plus général que SAS)

Les explications de Marc Simoncini sur BFM Business

Très intéressante intervention de Marc Simoncini, fondateur entre autres de Meetic.

Dix raisons de ne pas taxer le capital comme les salaires

Au moment où les entrepreneurs se mobilisent contre la nouvelle loi de finances 2013, il faut peut être rappeler pourquoi aligner la fiscalité du capital sur celle des salaires est, au départ, une fausse bonne idée. Read more…

Ten reasons capital and salary should not be taxed the same

At a time where French entrepreneurs are actively fighting the new French finance law for 2013, it might be good to remind our politicians of a few reasons why it is a not-so-good idea to consider that a salary and a revenue from capital should be taxed the same way.

Read more…

Explaining #geonpi to non-French entrepreneurs

There’s been a recent flurry of activity on twitter around the #geonpi hashtag. What is going on?

The short version is that French entrepreneurs are all up in arms against the French budget law for 2013. On the surface, one aspect of the law is intended to align the taxation of capital on the taxation of work, to use the words of the French government. But the reasons that entrepreneurs react is that, in practice, the new taxation may well make the creation of startups in France completely untenable.

Etymology of #geonpi

A first question you may have is: What the hell does “geonpi” mean? Well, it’s simply Verlan for pigeon. And in French, pigeon is a slang word for a dupe, a scapegoat, or someone who is being easily been taken advantage of. In short, a sucker. But there are many other expressions and word associations around pigeons, like “tir au pigeons” or “roucouler”. Les Pigeons movement is clearly about the “easily abused” meaning.

Entrepreneurs in France feel that they are the “pigeons” of the whole social system.

What caused the wrath?

Like in any other country, entrepreneurs in France take risks. They create new wealth. They create jobs. They usually reach the legal 35 hours per week on Tuesdays. They often put a good fraction of their own savings into the enterprise (I talk from experience here). They don’t sleep well at night.

Yet, in France, entrepreneurs get very little recognition. This may be hard to comprehend for someone who is more accustomed to Silicon Valley, where being an entrepreneur is a Good Thing™. But in France, “entrepreneur” is almost a dirty word. In the mind of the general public, entrepreneurs and greedy corporate executives earning millions per year are one and the same thing.

In reality, entrepreneurs in France earn very little if anything, just like in any other country. No minimum wage here. No job protection. Entrepreneurs, unlike other workers in France, have practically no retirement benefit, and certainly no “golden parachute”. More to the point, they don’t get anything from the state if they fail.

The new regime

So what changed? What bothers French entrepreneurs is how they would get treated under the new budget law in the unlikely case they succeed. In France like in any other country, nine out of ten entrepreneurs fail. They are prepared for that. But what happens if they succeed is the problem here.

The new law is supposed to double the the taxation of the benefits you might derive from a successful investment in a small startup. from an already meaty 30% or so to about 60%. Yep, you read that right, six oh. I guess you have the reaction reading that number that I had reading the gas mileage of a Humvee. [Update: ddabdul commented that I should talk about capital gain tax, but it's actually a combination of various taxes, one of them being capital gain tax. To muddy things further, the French government actually moves that to the income tax. So I decided to stick to my previous wording with this clarification.]

If, after 5 to 10 years of an extraordinarily uncomfortable life, one lucky entrepreneur happens to have any kind of success, which by the way means he created a sustainable company and presumably quite a few jobs, then under the new regime, he immediately loses a little over 60% to the Benevolent State in taxes.

But don’t worry for the Poor State of France, there’s more. The State gets to collect a few extra percents here and there in value added tax and other taxes on goods (e.g. on gas). Then 1% to 2% per year on the “tax on fortune”, another beautiful French invention. And finally 45% of whatever is left would again go to the State when the exhausted entrepreneur dies.

Le Gendre was right

Sorry to put it that way, but so much stupidity really hurts.

The debate in France about why the State needs to be so greedy is not exactly new. Colbert once asked to a merchant named Le Gendre what the State could do to help. Le Gendre reportedly answered “Laissez nous faire“. Centuries later, that wisdom remains ignored by the French government.

The (Lost) Art of Presentation

A slide from "It's time to fix HTTPS"

Reviewing my daily feed of tweets this morning, I ran across a presentation called “It’s time to fix HTTPS“. The topic itself is of interest to all of us, since it concerns the security of e-commerce transactions, among other things.

Yet the slide deck lacks basic appeal:

  • Only text (or busy screen snapshots)
  • No obvious organization or story
  • Three boring slides of disclaimers and acknowledgments at the beginning,
  • Acronyms, jargon,
  • Long sentences, broken apparently at random

This kind of presentation is not an infrequent occurrence, unfortunately. For some reason, many scientists and computer scientists seem to take pride in showing horrible slides. I resisted the urge to make a catalog.

So let me state something that should be obvious, but obviously is not: Just because you are smart doesn’t mean your presentations have to suck. Or put it another way: Your time is not so precious that you shouldn’t help your readers get your point.

Sharing an idea

The whole point of a presentation is to share an idea, to convince someone. This requires some work at two distinct levels, form and contents. Let’s assume that you have the contents, what can you do about the form?

Here are three simple things to keep in mind to build a presentation that is useful for you and for your readers:

  • Tell a story
  • Keep their attention
  • Be a guide

Remember above everything else that your objective is to share your idea, not rehash it to yourself. Therefore, if the idea does not contaminate your audience, the presentation failed its objective.

Storytelling

The “storytelling” word has been used and abused. The gist of storytelling is that sharing an idea is not just about sharing facts, it’s about making your audience take ownership of your idea, make it their own.

This is often hard to accept for the scientific minds. Aren’t facts enough? In reality, all facts can be disputed. All opinions have to be defended, explained, elaborated. Even if the idea is obvious to you, it may still be wrong, or dangerous, or you may need to explain the basics to avoid losing half of you audience.

Storytelling is not about what you say, but about how you say it. Don’t write “It’s time to fix HTTPS“. Prefer “Do you know it’s really your bank talking to your browser?” Instead of “Global PKI, as currently implemented in browsers, does not work“, what about “The browser chain of trust hangs to weak links“? (assuming I understood the core argument correctly)

What am I doing with this simple rephrasing? I’m trying to deliver the same facts, the same core idea, but in a way that the audience may relate to. Not everybody knows what HTTPS means, but anybody (reading Google Docs) knows what a browser is or that security matters when it talks to a bank.

Even the best facts need a good story for people to get interested or remember them.

Keep their attention

The slide deck about HTTPS is on a topic that interests me, but I had some trouble following it to the end.

In these days of soundbites when wisdom has to fit in 140 characters, sometimes you need all the help you can get from fancy visuals, animations, speaker charism simply to keep the audience awake. And if you don’t have a speaker (e.g. for an on-line presentation), you may need other tricks.

Google Docs is clearly not the best tool when it comes to delivering fancy presentations. It’s not a limitation of on-line tools, though. Actually, some of the most convincing innovation in that spaces comes from on-line tools. SlideRocket delivers really nice presentations, arguably much better than the average PowerPoint. And what’s the best reason to use Prezi, if not fancy visuals?

Still, do not go overboard. Beware that a movie does not replace a presentation. Who has not seen one too many on-line video like this one?

It certainly took a lot of work. But in my option, it’s the exact opposite of the HTTPS slide, i.e. it’s all about showing off effect after effect. It doesn’t keep my attention either, it smites it to bits.

So how could the HTTPS slide deck retain my attention better? There needs to be some level of organization, some key message, some way for me to understand “Ah, that’s what they are talking about now”. We don’t want raw data, we are already over-fed with data. So whatever we pay attention to needs to be structured.

Fancy visuals do not replace the presentation. But, utilized well, they make it live.

Be a guide

Sharing innovation is even more difficult. To paraphrase A.C. Clarkeany sufficiently advanced idea is indistinguishable from gibberish.

It takes a fair amount of marketing and communication to correctly explain the value and benefits of some new technology. I remember being very happy that VMware was doing all the work of educating our customers about the value of server virtualization, which meant we didn’t have to do that work when talking about HPVM.

Innovation is about telling others what to do. And nobody wants to follow directions, so you need to do it not with brute force, but by getting the audience to actually follow you. One way to do that is by showing a better way. Another is by inducing fear of the current situation.

The HTTPS presentation tries both approaches, but without much conviction. The fear is too implicit, you really need to understand the technology. The better way, the greener pasture just over the fence is a little bit too vague. So it’s not entirely convincing. The technical arguments could be made into a much more appealing proposal, however.

To be a guide, you need to already know where you are going.

Follow

Get every new post delivered to your Inbox.

Join 365 other followers

%d bloggers like this: